Last updated: September 3, 2026

Tranquil Lighting operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Tranquil Lighting is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +27 71 750 2019 or email us at info@tranquiltreasure.co.za

This policy sets out the terms on which Tranquil Lighting accepts returns, exchanges, and refunds. It is drafted in line with South Africa's Electronic Communications and Transactions Act (ECT Act) and Consumer Protection Act (CPA), and reflects the minimum protections required by law. All returns are subject to the conditions below; we reserve the right to refuse any return that does not meet them.

1. Your 7-Day Cooling-Off Right

South African law (ECT Act, Section 44) entitles you to cancel your order within 7 days of receiving your goods, without giving a reason. This right is subject to the following conditions, which we apply strictly:

• The item must be returned unused, uninstalled, and in its original condition, in its original, undamaged packaging, with all accessories, manuals, mounting hardware, protective film, and labels intact.
• You must notify us in writing within the 7-day window. The 7 days runs from the date of delivery as recorded by our courier, not the date you contact us.
• You are responsible for the direct cost of returning the item. We do not cover or reimburse return shipping for cooling-off cancellations.
• Every returned item is inspected on arrival. If the item is not in the condition described above, we reserve the right to refuse the return, or to deduct the cost of missing parts, repackaging, or diminished resale value from your refund.
• Once inspection is complete, we'll process your refund within 30 days, via your original payment method.

Exclusions: Items made or customised to your specifications (e.g. bespoke fittings, custom finishes, cut-to-length track systems) are not eligible for cooling-off cancellation, as permitted under the ECT Act.

2. Faulty, Damaged, or Incorrect Items

South African law (CPA, Section 56) provides a 6-month implied warranty from delivery for goods that are genuinely defective, unsafe, or not fit for purpose. This is a statutory right and applies regardless of this policy. To bring a claim under it, the burden is on you to demonstrate the defect is a manufacturing fault and not the result of installation, misuse, normal wear, or external factors (e.g. power surges, incorrect wattage bulbs, water ingress on indoor-rated fittings).

• Report transit damage within 48 hours of delivery, with photos of the item, packaging, and shipping label. Claims reported after this window may be treated as a general defect claim rather than a transit-damage claim, and assessed accordingly.
• For other defects, contact us as soon as the issue is noticed, with your order number, photos/video, and a description of how the item was installed and used.
• We reserve the right to inspect the item, request a qualified electrician's assessment, or decline a claim where the evidence does not clearly establish a manufacturing defect.
• Where a defect is confirmed, our first offer will be repair or replacement; a refund will be considered where repair or replacement is not reasonably possible.

3. Non-Returnable Items

The following cannot be returned, except where a genuine manufacturing defect is confirmed under Section 2:

• Custom-made, bespoke, made-to-order, or special-order fittings
• Clearance, sale, ex-display, or "final sale" marked items
• Light bulbs, LED drivers, remotes, or globes once removed from sealed packaging (hygiene/safety)
• Smart/app-paired lighting products once paired, configured, or connected to a network
• Items that have been installed, wired, or altered by an electrician or any third party
• Items missing original packaging, manuals, mounting hardware, protective film, or labels
• Items showing any sign of use, installation, scuffing, or damage not present at delivery
• Items returned without a valid Return Authorisation (see Section 5)

4. Installation & Electrical Safety

• All electrical work must be carried out by a qualified, licensed electrician in accordance with SANS standards. We strongly recommend retaining proof of installation (invoice, certificate of compliance) as this may be requested to support any future warranty claim.
• We are not liable for damage, injury, fire, or warranty voidance resulting from incorrect installation, unqualified installation, incompatible dimmers/drivers, incorrect bulb wattage, or misuse.
• It is your responsibility to inspect all items and confirm compatibility with your electrical setup before installation. Once an item has been wired in, we treat this as acceptance of the item's condition, and will only consider a claim where a manufacturing fault is clearly established and unrelated to installation.

5. How to Request a Return

1. Email: info@tranquillighting
2. .co.za with your order number, proof of purchase, the item(s) concerned, and the reason.
3. We will assess eligibility and, if approved, issue a Return Authorisation (RMA) number. Items sent back without a valid RMA will not be accepted, and will be returned to you at your cost.
4. Pack the item securely in its original packaging. Damage occurring in return transit due to inadequate packaging is your responsibility.
5. Once received and inspected, we'll process your refund/replacement within 30 days of confirming eligibility.

6. Refunds

• Refunds are issued via the original payment method, in ZAR, unless we agree otherwise in writing.
• Original delivery fees are non-refundable, except where the return is due to our error or a confirmed defect.
• Refunds may be reduced to reflect missing accessories, damaged packaging, or diminished resale value, as assessed on inspection.
• Please allow up to 10 business days for the refund to reflect, depending on your bank.

7. Damaged in Transit

• You must inspect your delivery on arrival, before signing for it where possible.
• Report transit damage within 48 hours, with photos of the item and outer packaging, and your order number. Claims made after this window will be assessed under Section 2 as a general defect claim, which carries a higher evidence burden on you.
• Where damage is confirmed as transit-related, we'll arrange collection and issue a replacement where stock allows, or a refund.

8. Our Right to Refuse

We reserve the right to refuse any return, exchange, or refund request that does not strictly meet the conditions set out in this policy, including where an item shows signs of use or installation, packaging or accessories are missing, the request falls outside the stated timeframes, or a Return Authorisation was not obtained in advance. This policy does not limit your statutory rights under the ECT Act or CPA — where a term of this policy conflicts with a right you cannot legally waive, the statutory right prevails.

9. Contact Us

Tranquil Lighting Email: info@tranquillighting.co.za

This policy explains how we process, dispatch, and deliver orders placed on the Tranquil Lighting website.

1. Delivery Areas

We currently deliver to addresses within South Africa only. We do not offer international shipping at this time.

2. Processing Time

• Orders are processed within [1–3] business days of payment confirmation, excluding weekends and public holidays.
• During high-demand periods (sales, month-end, holidays) processing may take slightly longer — we'll notify you if this affects your order.
• Custom, made-to-order, or backordered items may require additional processing time, which will be communicated at checkout or by email.

3. Delivery Timeframes

• Standard delivery takes 10–14 business days from dispatch, depending on your location and courier availability.
• This is an estimate, not a guaranteed delivery date. Remote or outlying areas may take longer.
• We use third-party couriers, including DPD and The Courier Guy, to fulfil deliveries. Once your order is handed to the courier, delivery timing is subject to their network and service levels, which are outside our direct control.
• In line with South African law (ECT Act, Section 46), if your order has not been delivered within 30 days of purchase, and no extended timeframe was agreed with you in writing, you're entitled to cancel your order and receive a full refund.

4. Shipping Costs

• Standard delivery is a free, regardless of order size or delivery location within South Africa.
•  For cooling-off cancellations or non-defective returns, the customer is responsible for the direct cost of returning the item to us . Full detail is set out in our Returns & Refund Policy.

5. Order Tracking

• You'll receive a shipping confirmation email with tracking information once your order is dispatched.
• Please allow up to 24 hours for tracking information to update after dispatch.
• For tracking queries once your order is with the courier, you may also contact DPD or The Courier Guy directly using the tracking number provided.

6. Delivery Address & Failed Deliveries

• You are responsible for providing a complete and accurate delivery address, including any access codes, building details, or special instructions.
• We are not liable for delays or non-delivery caused by an incorrect or incomplete address supplied at checkout.
• If a delivery attempt fails because no one was available to receive the order, the courier may leave a notice, attempt redelivery, or return the parcel to a local depot for collection, depending on their process. Redelivery fees may apply and are the customer's responsibility.
• If a parcel is returned to us as undeliverable due to an address error or repeated failed delivery attempts, we will contact you to arrange redelivery at your cost, or a refund less the original shipping cost.

7. Risk & Title

Risk in the goods, including risk of loss or damage in transit, passes to you on delivery to the address provided at checkout. See our Terms of Service for details on when ownership transfers.

8. Split Shipments & Backorders

• Orders containing multiple items may be shipped in separate parcels, depending on stock location and size/weight, at no extra cost to you.
• If an item is out of stock after your order is placed, we will contact you with the option to wait for restock, substitute the item, or receive a refund for that item.

9. Damaged, Lost, or Missing Parcels

• Please inspect your delivery on arrival where possible.
• Report transit damage, loss, or shortages within 48 hours of the expected delivery date, per our Returns & Refund Policy.
• Claims reported outside this window may be more difficult to verify with the courier and may affect our ability to assist.

10. Large or Fragile Items

Certain items (e.g. large chandeliers, glass fixtures) may require special courier handling and could take longer to arrive than smaller items. Any known extended timeframes for specific products will be noted on the product page.

11. Contact Us

Tranquil Lighting Email: info.tranquiltreasure@gmail.com

For delivery queries, please have your order number ready.

Trade name: Tranquil Lighting

Phone number: 0717502019

Email: info.tranquillighting.co.za

These Terms of Service ("Terms") govern your access to and use of the Tranquil Lighting website (the "Site") and any purchase you make through it. By browsing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Who We Are

Tranquil Lighting is an online retailer of lighting fixtures and related products, operating in South Africa. Contact details are provided in Section 15.

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, and have the legal capacity to enter into a binding contract to place an order on this Site. By placing an order, you confirm that you meet this requirement.

3. Product Information & Pricing

• We make reasonable efforts to display product images, descriptions, dimensions, and specifications accurately. However, colours, finishes, and scale may vary slightly due to photography, screen settings, and manufacturing batch variation. Minor deviations from images are not considered a defect.
• All prices are displayed in South African Rand (ZAR), inclusive of VAT where applicable, and exclusive of delivery charges unless stated otherwise.
• We reserve the right to correct pricing or product errors at any time, including after an order has been placed. If a pricing error is discovered after you've paid, we will contact you to either confirm the order at the correct price or cancel it with a full refund — we are not obligated to honour an incorrectly displayed price.
• Product availability is not guaranteed until your order is confirmed. Items may sell out between browsing and checkout.

4. Orders & Acceptance

• Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion (for example, in cases of suspected fraud, pricing errors, or stock unavailability).
• A contract of sale is only formed once we send you an order confirmation email. Receipt of your payment does not, by itself, constitute acceptance of your order.
• We reserve the right to limit order quantities, refuse service, or cancel orders at our sole discretion, including after an order has been confirmed, with a full refund issued in that event.

5. Payment

• Payment is required in full at checkout via the payment methods offered on the Site.
• You warrant that any payment information you provide is accurate and that you are authorised to use the payment method.
• We are not liable for delays or failures caused by third-party payment processors.
• We reserve the right to refuse or cancel an order where payment cannot be verified, or where we suspect fraudulent activity.

6. Delivery

• Estimated delivery timeframes are provided in good faith and are not guaranteed. Delays caused by couriers, weather, stock availability, or circumstances beyond our control are not our responsibility, though we will assist in tracking and resolving delays where possible.
• Risk in the goods, including risk of loss or damage, passes to you on delivery to the address provided at checkout.
• It is your responsibility to provide an accurate delivery address and ensure someone is available to receive the goods. Redelivery fees may apply for failed delivery attempts due to incorrect address information or unavailability.
• Please inspect goods on delivery. See our Returns & Refund Policy for the process to report transit damage.

7. Risk, Title & Retention of Ownership

• Ownership of goods passes to you only once full payment has been received by us, notwithstanding that risk passes on delivery under Section 6.
• Until full payment is received, we retain the right to reclaim goods.

8. Installation & Product Use

• Tranquil Lighting sells lighting fixtures and components. We are not electricians and do not provide installation services.
• All installation must be carried out by a qualified, licensed electrician, in compliance with SANS standards and any applicable municipal by-laws.
• We are not liable for any injury, damage, fire, or loss arising from installation, wiring, or use of our products by unqualified persons, or from installation that does not comply with applicable electrical codes.
• It is your responsibility to confirm a product's specifications (voltage, wattage, IP rating, dimmer compatibility, etc.) are suitable for your intended use before installation.

9. Returns & Refunds

Returns, exchanges, and refunds are governed by our separate Returns & Refund Policy, which forms part of these Terms. Please review it before purchasing.

10. Intellectual Property

• All content on this Site — including product photography, logos, descriptions, graphics, and layout — is owned by or licensed to Tranquil Lighting and is protected by copyright and trademark law.
• You may not copy, reproduce, distribute, or use any content from this Site for commercial purposes without our prior written consent.

11. Acceptable Use

You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms;
• Attempt to gain unauthorised access to the Site, our systems, or other users' accounts;
• Interfere with the Site's functionality, including via bots, scraping, or malicious code;
• Submit false, misleading, or fraudulent information, including fraudulent payment details.

We reserve the right to suspend or terminate access to the Site for any user who violates these Terms.

12. Limitation of Liability

• To the maximum extent permitted by law, Tranquil Lighting's total liability to you for any claim arising from your use of the Site or purchase of a product is limited to the purchase price of the relevant product.
• We are not liable for any indirect, incidental, or consequential loss, including loss of profit, loss of data, or damage to property, arising from installation, use, or misuse of our products, except to the extent such liability cannot be excluded under the Consumer Protection Act.
• Nothing in these Terms limits any right or remedy you have under the Consumer Protection Act or the Electronic Communications and Transactions Act that cannot lawfully be excluded or limited.

13. Indemnity

You agree to indemnify and hold Tranquil Lighting harmless from any claim, loss, or damage (including reasonable legal costs) arising from your breach of these Terms, misuse of our products, or installation carried out by an unqualified person.

14. Privacy & POPIA

We process personal information in accordance with South Africa's Protection of Personal Information Act (POPIA). Please refer to our separate Privacy Policy for details on what we collect, how we use it, and your rights as a data subject.

15. Contact Us

Tranquil Lighting Email: info.tranquillighting.co.za Phone: 071 750 2019

16. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time you place an order will govern that transaction. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

17. Governing Law & Disputes

These Terms are governed by the laws of the Republic of South Africa. Any dispute will first be referred to good-faith negotiation between the parties; unresolved consumer disputes may be referred to the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission. Nothing in this clause prevents either party from approaching a court of competent jurisdiction.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be interpreted to best reflect its original intent within the bounds of the law.